GM Globe
Grievance redress, safeguards, citizen feedback and donor reporting in one secure platform.
GM Globe equips project implementation units, ministries and development partners with a complete system to receive, resolve and report grievances in line with international safeguard standards.
Built for international safeguard requirements
GM Globe aligns grievance management with the frameworks your financiers require. Every case, every step and every report is structured to withstand donor scrutiny.
Four modules. One chain of accountability.
Grievance Redress
Structured intake across web, phone and field channels. Automatic triage, escalation rules, resolution tracking and deadline alerts. Each case carries a complete, time-stamped record from receipt to closure.
Safeguards
Monitor environmental and social commitments across project sites. Link incidents to mitigation plans, assign corrective actions and document compliance for supervision missions.
Citizen Feedback
A direct channel between affected communities and project teams. Collect feedback in local languages, identify recurring concerns and demonstrate responsiveness to beneficiaries.
Donor Reporting
Reports formatted for supervision missions, mid-term reviews and completion reports. Export case statistics, resolution times and trend analysis in minutes.
From complaint to closed case
Intake
A grievance enters through the public portal, a hotline, SMS or a field agent. Anonymous submissions are accepted and protected.
Triage
The case is classified by severity, sector and location, then routed to the responsible officer with a resolution deadline.
Resolution
Officers document each action. Escalation rules trigger when deadlines slip. Complainants receive status updates through their chosen channel.
Reporting
Open and closed cases feed dashboards and donor-ready reports, with a full audit trail.
Ninety seconds inside the product
Public intake, citizen tracking, triage, case handling and donor reporting — the full journey, recorded in the application itself. Demonstration scenario — every case, name and location is fictional.
Data protection comes first
Grievance data identifies people, sometimes people at risk. GM Globe is built to protect them at every step.
Who stands behind GM Globe
GM Globe is a product of DBG Global, delivered with implementation and training support from M Consulting & Training.
Our team combines more than twenty years of audit, tax and public-sector advisory experience in Central Africa with deep knowledge of the requirements of donor-financed projects.
Learn more about usThree ways to deploy GM Globe
Essential
The platform configured for your project, your teams trained, your mechanism operational.
Institutional
The platform operated for you: our teams handle triage, deadline follow-up and the preparation of donor reports.
Sovereign
Deployment on your infrastructure, data residency in your jurisdiction, full skills transfer.
GM Globe is operated by Debonhome Group, an operating consultancy. See the full offer
See GM Globe in operation
Request a thirty-minute demonstration. We will walk through intake, triage, resolution and reporting using a scenario from your sector.